Frequently Asked Questions

Bakery FAQ’s

Q: Does Chocolate Carousel Deliver?
A: Yes; however, we only offer delivery to businesses and event venues. We do however, offer a limited menu of our bakery products on UberEats and they will deliver to you directly.

Q: Does Chocolate Carousel ship cakes?
A: No, we do not ship cakes. We take pride in knowing our cakes are made fresh and do not contain preservatives therefore they are not suitable for shipping.

Q: Does Chocolate Carousel have cakes available in store?
A: Yes, we have fresh made layer cakes available in the bakery daily. Flavors will vary daily.

Q: Does Chocolate Carousel donate to local schools and charities?
A: Yes! Here at Chocolate Carousel we love to support our local community. We make donations when possible and attend many charitable events during the year. To request a donation for your organization please contact us by email or visit our retail location. Please bring documentation for your event and our advertising/giving department will consider your request.

Q: Is Chocolate Carousel hiring?
A: Yes, Chocolate Carousel is always looking for new talent to expand our team. We believe in offering talented individuals a place to be creative while using their abilities to enhance our team and be part of our Chocolate Carousel family. If interested in exploring a career opportunity at Chocolate Carousel, you should submit a resume by email along with a few images of your work.

Q: Does Chocolate Carousel make Gluten Free and Vegan products?
A: Yes; however, these products are special orders and require at least 72 hours advanced notice. Gluten Free and Vegan products may not be available in store daily.

Q: Is Chocolate Carousel a nut-free facility?
A: No. We do have nuts in our facility and therefore cannot guarantee nut free.

Q: Will Chocolate Carousel provide an ingredient list?
A: We do not share our recipes or ingredient lists

Q: Does Chocolate Carousel sell Ice Cream Cakes?
A: Yes we do. And our ice cream cakes are freshly made and haven’t been in a freezer for months.

Q: Can products bought at chocolate carousel be returned?
A: No, the board of health doesn’t allow us to take back any food items.

Cake & Favor Order FAQ’s

Q: How far ahead of time should I place my cake order?
A: Chocolate Carousel requires at least 72 hours advanced notice for cake orders (excluding tiered cake, which require more time and often involve a consultation). We also offer a selection of layer cakes available in store daily. Cake orders can be placed online, by phone or in person at the bakery. You can also use the online order/quote form to secure a quote for a particular cake prior to ordering.

*If you need a cake on short notice we encourage you to check availability, we are happy to accommodate last minute orders if we have the ability to do so.

Q: How far ahead of time should I place my favor order? (specialty cookies, cake pops, pretzels, oreos, etc.)
A: We require at least 2-3 weeks advanced notice for custom favor orders; however, we encourage customers to order as soon as possible. We also offer a selection of these products daily in the bakery.

*If you need favors on short notice we encourage you to check availability, we are happy to accommodate last minute orders if we have the ability to do so.

Q: Can Chocolate Carousel put an image on my cake?
A: Yes, we can put an image on your cake. You can provide an image or we can use a stock image. Please call the bakery for custom orders.

Q: Can Chocolate Carousel work within my budget?
A: Yes, our goal is to always do our best to work within your budget while making your vision come to life. When customers send us an image to quote we price the item based on the picture we receive however we are able to offer changes to the original idea to help create a final product that works within a customer’s budget

Q: Do I have to come into the bakery to place my order?
A: No, you may place an order over the phone or by using our online order form on our website.

Q: Who sets up my cupcake or donut wall at my venue?
A: We offer a setup service for cupcake displays and donut walls at your venue for a $55 fee. You must book this service in advance if you want Chocolate Carousel to set up the display. Otherwise, the staff at your venue will need to agree to the set up at the site.

Q: Can Chocolate Carousel put candy or other food items I provide on my cake?
A: No, the board of health does not allow CC to use outside food items in our products.

Q: How do I go about ordering the anniversary top tier from my wedding cake?
A: Please call the bakery at least 72 hours in advance to place your top tier cake order. We do not accept pre payment for this cake and it is not included in any packages. There is a nominal charge for this service.

Event FAQ’s

Q: Is there an age requirement for Chocolate Carousel’s events?
A: Yes, we require all participants in our events to be ages 12 and up. This excludes Children’s events (Kid’s Sugar Cookie Decorating/ Mommy & Me Classes) in which we require children to be ages 5 and up, accompanied by a parent or guardian.

Q: How do I attend an event?
A: You can reserve your spot at our next event by booking and paying directly on our website.

Q: Do you host private events?
A: Yes, you can book private classes and events at Chocolate Carousel. We require a 12 person minimum for private events, ages 12 and up only. While we do not host children’s birthday parties, class style events for birthdays and other celebrations can be arranged as long as the minimum age and minimum headcounts are met.

Q: Are your events BYOB?
A: Yes, you are welcome to bring beer or wine to any of our events.

Cake Tasting Consultation FAQ’s

Q: When should I book my cake tasting consultation for my wedding cake?
A: We ask that you call the bakery at least 6 months prior to your wedding to make you appointment. The appointment will be scheduled for around 8 weeks before your wedding day however we typically have about a 12 week wait for an appointment time so please plan accordingly.

Q: What happens at my cake tasting consultation?
A: The design appointments are being done virtually and we are offering a customized take home taster kit which is scheduled after the design appointment is set up.  The design appointment is your opportuity to meet virtually with your cake designer to determine how your cake will look. Our designers are available for scheduling Tuesday through Saturday from 9-3.  Please plan to call the bakery at least 6-8 months prior to your event as we typically run on about a 12 week wait for an appointment.  Thank you and we look forward to speaking with you soon.